Welcome to www.bladdercare.org. This document sets out the Terms and Conditions that apply when you buy one of our Products through our website (Purchase Terms and Conditions), and that apply to your use of our website (Website Terms and Conditions).
The Purchase Terms and Conditions apply to any purchases or orders that you make as a consumer through our website. By placing an order as a consumer (i.e. for purposes outside of your business, craft or profession) you agree to be bound by the terms and conditions set out below. If you wish to purchase Products for the purposes of a business, please get in touch.
By continuing to use our website, you agree to comply with our Website Terms and Conditions.
Do you need extra help? If you would like this contract in another format (e.g. audio, large print, braille), please contact us using the contact details below.
The following Purchase Terms and Conditions and Website Terms and Conditions will govern all contracts for sale that we enter into with you, the Customer, and your use of our website, to the exclusion of all other terms and conditions. Please read them carefully.
These Terms and Conditions do not affect your statutory rights.
We will happily treat each order for goods as an offer by you to purchase the goods subject to these Purchase Terms and Conditions. You are deemed to accept these Purchase Terms and Conditions when you place an order for goods with us.
When you place your order through our website, you will receive an email from us acknowledging receipt of your order. This acknowledgement email does not constitute acceptance of it. Your offer is only accepted and our contract begins with you, our valued customer when you receive an Order Confirmation email from us.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Provide your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the United Kingdom.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions as well as to process and dispatch your order. For more information about how we may use your data, see our Privacy Policy.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your order for goods is subject to availability. If we are unable to supply goods to you for any reason we will try to inform you of the situation and refund any monies paid. If your goods are not available for more than 28 days we will endeavour to contact you and offer you a refund. If, however, you have not received your goods after 28 days and we have not contacted you, please contact our customer services department.
We will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. We do not often have problems with our suppliers, but this may happen from time to time.
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply you with goods that are in conformity with this contract.
Each Product purchased is sold subject to its Product Description. Please note that all drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. There might be slight variations between this information and the products available when you place your order. For example, the packaging of the goods may be different from that shown on the site.
We take all reasonable care to ensure that the details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system but errors can occur and we reserve the right to rectify any mistakes from time to time. We also reserve the right to make changes such as withdrawing any Products and/or removing or editing any materials or content available on our Website.
We are entitled to make adjustments to our prices to take account of any increase in our supplier's prices, the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. The price of the Products on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
Your information: You warrant that any personal information which you are required to provide when you checkout/register for an account is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to your personal information. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy and Personal Information: Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Nothing in this clause affects your legal rights to cancel the contract during the cancellation period at paragraph 23.
Fraud: In the event of unauthorised use of your credit or debit card, you should immediately notify your card provider in accordance with your account terms and conditions.
Refusal of transaction: We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. Non-acceptance of an order may be a result of one of the following:
The Product you ordered is unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or Product description error.
You are not meeting the eligibility to order criteria set out in the main Terms and Conditions
Contract cancellation: Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than 14 days after the day on which you receive the Products.
We shall not be liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control including, without limitation; acts of God, war, industrial dispute, fire, flood, tempest, national emergencies or the occurrence of a pandemic or epidemic (as defined by the WHO) or any impact upon our ability to perform our obligations under this contract resulting directly or indirectly from a pandemic or epidemic, which may affect our ability to honour our obligations under this contract and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations or to cancel the contract as we deem appropriate.
Our responsibility for everything other than damage due to our negligence will end at the time the carrier tries to deliver the goods to you. If you refuse delivery of a Product, you may be responsible for the cost of delivery and the cost of returning the Product to us. Please contact us before you do this and we will happily clarify.
Time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 7 days of either:
the date of delivery or
the date when you ought reasonably to have known of the defect (where the defect is not apparent upon a reasonable inspection).
We ask that you inform us of damaged and/or faulty goods as soon as possible to enable us to resolve the issue with the minimum of time and inconvenience. If damaged goods returned are found not to be defective and in full working order, they will be returned to you.
If you no longer want or require the Product, we will not return them and you will be refunded in full, minus any shipping costs.
Limitation on our liability: Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that were not foreseeable to you and us when the contract was formed;
losses that were not caused by any breach on our part;
business losses; or
losses to non-consumers.
Complaints and applicable laws: The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will, however, endeavour to acknowledge all complaints within 7 working days. If you have a complaint, contact us using the address at the top of these Terms and Conditions.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
Our communications with you: In accordance with the Information Commissioner’s Office – Privacy and Electronic Communications Regulations, customers will be given the opportunity to opt-out of receiving promotional materials when initially providing their personal information, and during any subsequent electronic communications.
We reserve the right to change these Terms and Conditions from time to time. Any such change shall not affect any contract subsisting between us at the time of such change.
Complete Agreement:. These Terms and Conditions (including our privacy policy) contain all the terms which you have agreed with us in relation to any purchases from our website. relation to the use of the website.
End of the contract: If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
We reserve the right to assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms and Conditions.
Complete Agreement:. These Terms and Conditions (including our privacy policy) contain all the terms which you have agreed with us in relation to any purchases from our website.
Trademark: All brand, product and service names or logos used in this site are the trademarks, trade names or service marks of Bladder Care unless otherwise stated. You may not market or distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of Bladder Care or the owner of such trademarks, trade names or service marks. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website.
In addition and without prejudice to the above Terms and Conditions as applicable, the following terms and conditions apply to the use of our Website:
You have permission to use our website www.bladdercare.org, but we may withdraw or change our service at any time without notifying you and without legal responsibility to you.
You may register for an account with our website and you must keep your account personal to you and must not share your passwords or allow anybody else to access your account. Please let us know immediately if you believe somebody else has accessed your account. You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising from such a failure.
We may suspend or cancel your account or edit your account details at any time. You may cancel your account at any time.
It is a condition of use of our website that your content is not distasteful, illegal, unlawful, does not infringe any person’s legal rights and is not capable of giving rise to legal action against any person.
We frequently update our website and make changes to it, but on occasion, material may be out-of-date. No material on the site is intended to contain advice, and you must not rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
We may discontinue or alter any or all of our website services and stop publishing our website at any time.
We are the owner or licensee of all intellectual property rights in our website (such as the copyright and any rights in the designs) and in any of our material posted on it, protected by copyright.
Any content that you submit to us or our website for storage, publication on, processing by, or transmission via, our website shall be subject to the following Terms and Conditions. You grant to us a worldwide, irrevocable, non-exclusive, royalty free licence to use, reproduce, store, and, with your specific consent, publish your content on and in relation to this website and you grant us the right to sub-license these rights. You grant us the right to bring an action for infringement of the rights under this clause.
You waive all moral rights in your content to the maximum extent permitted by applicable law and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
You may edit your content as permitted by the functionality on our website.
Without prejudice to our other rights under these Terms and Conditions, if you breach any provision of these Terms and Conditions in any way, or if we reasonably suspect that you have breached these Terms and Conditions, we may delete, unpublish or edit any or all of your content.
You may print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made. We may permanently prohibit you from accessing our website.
Any acts constituting an offence under the Computer Misuse Act 1990 will result in your right to using the site being withdrawn immediately. This could include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You must not try to get access to our site or server or any connected database or make any 'attack' on the site. We are not legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
Third party links - To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, Products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, Products, goods or other materials or services available on such external websites or resources.
Complete Agreement:. These terms and conditions (including our privacy policy) contain all the terms which you have agreed with us in relation to your use of the website.
In addition and without prejudice to the above Terms and Conditions as applicable, the following terms and conditions apply to the use of our Mobile (SMS) services:
Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Bladder Care’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bladder Care through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, abandoned cart, product launches, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bladder Care. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Simply click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bladder Care mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, please email hello@bladdercare.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Model Cancellation Form
Email: hello@bladdercare.org